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Returns & Exchanges
At Twelve South, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return your items within 30 days of delivery for a full refund or exchange.
1
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
2
Pack Your Items
Place the product in its original packaging with all accessories included to ensure a smooth inspection process.
3
Ship It Back
Print your prepaid shipping label and drop off the package at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the returned hardware, we will issue a refund to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing